| |
| 2000 | ||
|---|---|---|
| 2 | Dan Dragan, Thomas Gringel, Jane Hall, Richard O. Sinnott, Michael Tschichholz, Wilhelm Vortisch: Integrated Trouble Management to Support Service Quality Assurance in a Multi-provider Context. IS&N 2000: 117-132 | |
| 1 | Richard O. Sinnott, Thomas Gringel, Michael Tschichholz, Wilhelm Vortisch: Supporting Service Quality Assurance via Trouble Management. MMNS 2000: 193-206 | |
| 1 | Dan Dragan | [2] |
| 2 | Thomas Gringel | [1] [2] |
| 3 | Jane Hall | [2] |
| 4 | Richard O. Sinnott | [1] [2] |
| 5 | Michael Tschichholz | [1] [2] |