| |
| 2008 | ||
|---|---|---|
| 2 | EE | Fran Versace, Cheryl Williams, Bette Martin, Berthenia Coltrane: Trail mix: the nuts (and bolts) of student employee management. SIGUCCS 2008: 191-194 |
| 2005 | ||
| 1 | EE | Alfred Padeletti, Berthenia Coltrane, Richard Kline: Customer service: help for the help desk. SIGUCCS 2005: 299-304 |
| 1 | Richard Kline | [1] |
| 2 | Bette Martin | [2] |
| 3 | Alfred Padeletti | [1] |
| 4 | Fran Versace | [2] |
| 5 | Cheryl Williams | [2] |