| |
| 2008 | ||
|---|---|---|
| 3 | EE | Tony Shan, Ephraim Feig, Thomas Bui, Jia Zhang: Smarter SOA. ICWS 2008: 6-7 |
| 2 | EE | Niki Serakiotou, Aime Diaw, Thomas Bui, Richard Roberts, Carolynne White: (Wiki + ResTechs) = (fresh documentation + organic knowledge management + training materials + good, cheap technical writers). SIGUCCS 2008: 173-180 |
| 1 | EE | Niki Serakiotou, Aime Diaw, Thomas Bui, Richard Roberts, Carolynne White: From help desk and resnet to "Best Service Center in Town". SIGUCCS 2008: 27-32 |
| 1 | Aime Diaw | [1] [2] |
| 2 | Ephraim Feig | [3] |
| 3 | Richard Roberts | [1] [2] |
| 4 | Niki Serakiotou | [1] [2] |
| 5 | Tony Shan | [3] |
| 6 | Carolynne White | [1] [2] |
| 7 | Jia Zhang | [3] |