| |
| 2008 | ||
|---|---|---|
| 2 | EE | Niki Serakiotou, Aime Diaw, Thomas Bui, Richard Roberts, Carolynne White: (Wiki + ResTechs) = (fresh documentation + organic knowledge management + training materials + good, cheap technical writers). SIGUCCS 2008: 173-180 |
| 1 | EE | Niki Serakiotou, Aime Diaw, Thomas Bui, Richard Roberts, Carolynne White: From help desk and resnet to "Best Service Center in Town". SIGUCCS 2008: 27-32 |
| 1 | Thomas Bui | [1] [2] |
| 2 | Richard Roberts | [1] [2] |
| 3 | Niki Serakiotou | [1] [2] |
| 4 | Carolynne White | [1] [2] |