1994 | ||
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3 | EE | Robert H. August: Strategic planning in computer services: is the tail wagging the dog? SIGUCCS 1994: 49-52 |
2 | EE | Robert H. August, Mark Eversoll: Bottom-up implementation of TQM: a new paradigm in bringing excellence to the customer. SIGUCCS 1994: 95-100 |
1992 | ||
1 | EE | Robert H. August: Robust training programs: new techniques in applying quality assurance to the development process. SIGUCCS 1992: 23-32 |
1 | Mark Eversoll | [2] |