International Journal of Services Technology and Management (IJSTM), Volume 7

Volume 7, Number 1, 2006

Pier A. Abetti:
The acquisition by Steria of Bull's service companies: motivations, negotiations, integration and strategic implications (2000-2004). 1-31
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Mark Dausch, Cheng Hsu:
Engineering service products: the case of mass-customising service agreements for heavy equipment industry. 32-51
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Guochao Xiao, Kate Dunne, David O'Sullivan:
Development of an online supplier selection module. 52-67
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Christine Volkmann, Kim Oliver Tokarski:
Growth strategies for young e-ventures through structured collaboration. 68-84
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Sidhartha R. Das, Cem Canel:
Designing service processes: a design factor based process model. 85-107
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Volume 7, Number 2, 2006

M. Cristina Martinez-Fernandez, Ian Miles:
Inside the software firm: co-production of knowledge and KISA in the innovation process. 115-125
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M. Cristina Martinez-Fernandez, Venni Venkata Krishna:
KISA in innovation of Australian software firms. 126-136
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Laura E. Martinez-Solano, Majella Giblin, Edel Walshe:
KISA in innovation of Irish software firms. 137-145
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Kong-Rae Lee, Sang-Wan Shim, Byung-Seon Jeong:
KISA in innovation of the software sector in Korea. 146-153
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Julian Williams:
KISA in innovation of New Zealand software firms. 154-162
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Laura E. Martinez-Solano:
Role and significance of KISA in the innovation of the software industry. 163-173
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Shu-Hua Chien, Jyh-Jeng Wu:
A study on pre-announcements of new products and product withdrawn. 174-184
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Prasanta Kumar Dey, Saumitra Shankar Gupta, William Ho:
Managing technology in oil pipelines industry. 185-210
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Volume 7, Number 3, 2006

Dawn H. Pearcy, Larry C. Giunipero:
The impact of electronic reverse auctions on purchase price reduction and governance structure: an empirical investigation. 215-236
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Roula Michaelides, Dennis F. Kehoe:
Service supply chain management in e-government operations. 237-252
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Jeffrey Roy:
E-service delivery and new governance capacities: 'Service Canada' as a case study. 253-271
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Mohammad Zakir Hossain Sarker, Shaila Rahman:
Strategies, issues and challenges for enabling e-governance in Bangladesh. 272-283
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Tzong-Ru Lee, Jan-Mou Li, Johannes Simons, Chia-Hsiu Sophie Lee:
Comparing usage of mobile commerce in Taiwan, USA and Germany. 284-296
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Pedro R. Falcone Sampaio, Yong He:
Unbundling and delivering CRM applications as e-services: a case study in customer segmentation. 297-319
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Volume 7, Number 4, 2006

Frederic Marimon Viadiu, Eduard Cristobal Fransi:
Relationship between the principles transmitted by consultants implementing the ISO 9000 standard and the loyalty of their clients. 320-331
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Sidhartha R. Das, Cem Canel:
Customer satisfaction data on service quality: collection and analysis by different types of service firms. 332-346
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Anita Seth, Kirankumar Momaya, Hari Mohan Gupta:
Intra-organisational quality measurement: the case of cellular mobile services. 347-368
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Leopoldo J. Gutierrez Gutierrez, Francisco J. Martinez-Lopez, Luis M. Molina-Fernández:
A dynamic evaluation of factors determining the quality of service perceived by clients: an empirical analysis focused on the consultancy sector. 369-382
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Yiannis Nikolaidis:
Implementing basic quality techniques in social services: the case of DOKPY, Magnisia, Greece. 383-402
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Chandandeep Singh Grewal, Kuldeep Kumar Sareen:
Effectiveness of ISO 9000 standards in Indian educational institutions: a survey. 403-415
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Volume 7, Number 5/6, 2006

Woo-Tsong Lin, David Chien-Liang Kuo, Li-Yu Chen:
Global versus local sourcing for different supply chain networks: an analysis of order unfulfilment rates. 420-438
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Stephan M. Wagner, Michael Essig:
Electronic procurement applications and their impact on supplier relationship management. 439-462
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Jai-Beom Kim, Chong Ju Choi, Carla C. J. M. Millar, Brian J. Hilton, Philip Cheng:
Global sourcing partnerships and emerging MNC markets: a conceptual framework. 463-474
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Jishnu Hazra, B. Mahadevan:
A procurement model for electronic markets. 475-489
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B. S. Sahay, Ramneesh Mohan, Amit Sachan:
E-procurement: systems and implementation. 490-511
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Simon Mowatt:
New perspectives on the supply chain and consumer-driven innovation. 515-534
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Domenico Aprile, A. Claudio Garavelli, Ilaria Giannoccaro:
A cost analysis of supply chain flexibility configurations. 535-551
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Felix T. S. Chan, Rahul Swarnkar, Manoj Kumar Tiwari:
Synchronisation issue of supply chains: a six-sigma constrained random search approach. 552-567
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Henry C. W. Lau, George T. S. Ho, Andrew W. H. Ip, C. K. M. Lee, Andrew Ning:
Development of a responsive logistics workflow system: an OLAP-based hybrid approach. 568-581
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Amit Sachan, B. S. Sahay, Ramneesh Mohan:
Assessing benefits of supply chain integration using system dynamics methodology. 582-601
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Pradip K. Bhaumik, Sachin Kataria:
Lateral transshipment for managing excesses and shortages in a multilocation inventory system: a case study of Timex Watches Ltd. 602-614
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