| |
| 2007 | ||
|---|---|---|
| 2 | EE | Jenny Wilkie, Fergus R. McInnes, Mervyn A. Jack, P. J. Littlewood: Hidden menu options in automated human - computer telephone dialogues: dissonance in the user's mental model. Behaviour & IT 26(6): 517-534 (2007) |
| 2005 | ||
| 1 | EE | Jenny Wilkie, Mervyn A. Jack, P. J. Littlewood: System-initiated digressive proposals in automated human-computer telephone dialogues: the use of contrasting politeness strategies. Int. J. Hum.-Comput. Stud. 62(1): 41-71 (2005) |
| 1 | Mervyn A. Jack | [1] [2] |
| 2 | P. J. Littlewood | [1] [2] |
| 3 | Fergus R. McInnes | [2] |