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2007 | ||
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2 | EE | Jenny Wilkie, Fergus R. McInnes, Mervyn A. Jack, P. J. Littlewood: Hidden menu options in automated human - computer telephone dialogues: dissonance in the user's mental model. Behaviour & IT 26(6): 517-534 (2007) |
2005 | ||
1 | EE | Jenny Wilkie, Mervyn A. Jack, P. J. Littlewood: System-initiated digressive proposals in automated human-computer telephone dialogues: the use of contrasting politeness strategies. Int. J. Hum.-Comput. Stud. 62(1): 41-71 (2005) |
1 | Mervyn A. Jack | [1] [2] |
2 | Fergus R. McInnes | [2] |
3 | Jenny Wilkie | [1] [2] |