1996 | ||
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2 | Anne H. Anderson, Alison Newlands, Jim Mullin, Annemarie Fleming, Gwyneth Doherty-Sneddon, Jeroen M. van der Velden: Impact of Video-Mediated Communication on Simulated Service Encounters. Interacting with Computers 8(2): 193-206 (1996) | |
1989 | ||
1 | Jeroen M. van der Velden, Albert G. Arnold: Mental models and the evaluation of user interfaces: a case-study of a library system. Informatics and Psychology Workshop 1989: 179-189 |
1 | Anne H. Anderson | [2] |
2 | Albert G. Arnold | [1] |
3 | Gwyneth Doherty-Sneddon | [2] |
4 | Annemarie Fleming | [2] |
5 | Jim Mullin | [2] |
6 | Alison Newlands | [2] |