| |
| 1996 | ||
|---|---|---|
| 1 | Anne H. Anderson, Alison Newlands, Jim Mullin, Annemarie Fleming, Gwyneth Doherty-Sneddon, Jeroen M. van der Velden: Impact of Video-Mediated Communication on Simulated Service Encounters. Interacting with Computers 8(2): 193-206 (1996) | |
| 1 | Anne H. Anderson | [1] |
| 2 | Gwyneth Doherty-Sneddon | [1] |
| 3 | Annemarie Fleming | [1] |
| 4 | Jim Mullin | [1] |
| 5 | Jeroen M. van der Velden | [1] |