| |
| 2003 | ||
|---|---|---|
| 1 | EE | Chi Fai Cheung, W. B. Lee, W. M. Wang, K. F. Chu, S. To: A multi-perspective knowledge-based system for customer service management. Expert Syst. Appl. 24(4): 457-470 (2003) |
| 1 | Chi Fai Cheung | [1] |
| 2 | K. F. Chu | [1] |
| 3 | W. B. Lee (Wing Bun Lee) | [1] |
| 4 | W. M. Wang | [1] |