| |
| 2006 | ||
|---|---|---|
| 3 | EE | Chi Fai Cheung, K. F. Chu: Knowledge-Based customisation and Management of E-Survey. JIKM 5(1): 81-96 (2006) |
| 2005 | ||
| 2 | Chi Fai Cheung, C. S. Leung, K. F. Chu, W. B. Lee: Case Management in Social Service Organizations: A Knowledge Management Approach. ECKM 2005: 649-656 | |
| 2003 | ||
| 1 | EE | Chi Fai Cheung, W. B. Lee, W. M. Wang, K. F. Chu, S. To: A multi-perspective knowledge-based system for customer service management. Expert Syst. Appl. 24(4): 457-470 (2003) |
| 1 | Chi Fai Cheung | [1] [2] [3] |
| 2 | W. B. Lee (Wing Bun Lee) | [1] [2] |
| 3 | C. S. Leung | [2] |
| 4 | S. To | [1] |
| 5 | W. M. Wang | [1] |