| |
| 2002 | ||
|---|---|---|
| 2 | Susanne Maaß, Florian Theißing, Margita Zallmann: Software Support for Interaction Work in Call Centers: New Questions for Work Oriented Software Development. i-com 2(3): 4- (2002) | |
| 2001 | ||
| 1 | EE | Susanne Maaß, Margita Zallmann, Florian Theißing: Computereinsatz und Arbeitsgestaltung in Call-Centern. Mensch & Computer 2001 |
| 1 | Susanne Maaß | [1] [2] |
| 2 | Margita Zallmann | [1] [2] |