M. J. Stegeman
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2006
1
EE
Monique H. Jansen-Vullers
,
Mariska Netjes
,
Hajo A. Reijers
, M. J. Stegeman: A Redesign Framework for Call Centers.
Business Process Management 2006
: 306-321
Coauthor
Index
1
Monique H. Jansen-Vullers
[
1
]
2
Mariska Netjes
[
1
]
3
Hajo A. Reijers
[
1
]
Copyright ©
Sun May 17 03:24:02 2009 by
Michael Ley
(
ley@uni-trier.de
)
