Ron A. M. Sprenkels
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2000
1
EE
Ron A. M. Sprenkels,
Aiko Pras
,
Bert-Jan van Beijnum
,
Leo de Goede
: A Customer Service Management Architecture for the Internet.
DSOM 2000
: 71-82
Coauthor
Index
1
Bert-Jan van Beijnum
[
1
]
2
Leo de Goede
[
1
]
3
Aiko Pras
[
1
]
Copyright ©
Sun May 17 03:24:02 2009 by
Michael Ley
(
ley@uni-trier.de
)
