2002 | ||
---|---|---|
2 | EE | Minh van Le, Bert-Jan van Beijnum, Leo de Goede: Formal Modeling of Service Session Management. MMNS 2002: 36-48 |
2000 | ||
1 | EE | Ron A. M. Sprenkels, Aiko Pras, Bert-Jan van Beijnum, Leo de Goede: A Customer Service Management Architecture for the Internet. DSOM 2000: 71-82 |
1 | Bert-Jan van Beijnum | [1] [2] |
2 | Minh van Le | [2] |
3 | Aiko Pras | [1] |
4 | Ron A. M. Sprenkels | [1] |