| |
| 2008 | ||
|---|---|---|
| 2 | EE | Pnina Shachaf, Shannon M. Oltmann, Sarah M. Horowitz: Service equality in virtual reference. JASIST 59(4): 535-550 (2008) |
| 2007 | ||
| 1 | EE | Pnina Shachaf, Shannon M. Oltmann: E-Quality and E-Service Equality. HICSS 2007: 247 |
| 1 | Sarah M. Horowitz | [2] |
| 2 | Shannon M. Oltmann | [1] [2] |