2008 | ||
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2 | EE | Pnina Shachaf, Shannon M. Oltmann, Sarah M. Horowitz: Service equality in virtual reference. JASIST 59(4): 535-550 (2008) |
2007 | ||
1 | EE | Pnina Shachaf, Shannon M. Oltmann: E-Quality and E-Service Equality. HICSS 2007: 247 |
1 | Sarah M. Horowitz | [2] |
2 | Pnina Shachaf | [1] [2] |