| 2007 |
|---|
| 5 | EE | Alexander Schellong,
Thomas Langenberg:
Managing Citizen Relationships in Disasters: Hurricane Wilma, 311 and Miami-Dade County.
HICSS 2007: 96 |
| 2006 |
|---|
| 4 | EE | Alexander Schellong,
Thomas Langenberg:
Effective citizen relationship management: Hurricane Wilma and Miami-Dade County 311.
DG.O 2006: 452-453 |
| 3 | EE | Alexander Schellong:
Citizen Relationship Management: understanding, challenges and impact.
DG.O 2006: 490 |
| 2005 |
|---|
| 2 | EE | Alexander Schellong:
CRM in the public sector: towards a conceptual research framework.
DG.O 2005: 326-332 |
| 2004 |
|---|
| 1 | EE | Alexander Schellong,
Dieter Mans:
Citizens Preferences Towards One-Stop Government.
DG.O 2004 |
