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2006 | ||
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3 | EE | Roland T. Rust, Carol Miu: What academic research tells us about service. Commun. ACM 49(7): 49-54 (2006) |
2005 | ||
2 | Roland T. Rust, P. K. Kannan, Anupama D. Ramachandran: E-Service: The Revenue Expansion Path to E-Commerce Profitability. Advances in Computers 64: 160-196 (2005) | |
2003 | ||
1 | EE | Roland T. Rust, P. K. Kannan: E-service: a new paradigm for business in the electronic environment. Commun. ACM 46(6): 36-42 (2003) |
1 | P. K. Kannan | [1] [2] |
2 | Carol Miu | [3] |
3 | Anupama D. Ramachandran | [2] |