| |
| 2008 | ||
|---|---|---|
| 2 | EE | Nikolay Korolev, Herbert Ristock, Nikolay Anisimov: Modeling and simulation of a pacing engine for proactive campaigns in contact center environment. SpringSim 2008: 249-255 |
| 2007 | ||
| 1 | EE | Nikolay Anisimov, Brian Galvin, Herbert Ristock: XML-based multimodal interaction framework for contact center applications. WWW 2007: 1349-1350 |
| 1 | Nikolay Anisimov | [1] [2] |
| 2 | Brian Galvin | [1] |
| 3 | Nikolay Korolev | [2] |