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2008 | ||
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4 | EE | Nikolay Korolev, Herbert Ristock, Nikolay Anisimov: Modeling and simulation of a pacing engine for proactive campaigns in contact center environment. SpringSim 2008: 249-255 |
2007 | ||
3 | EE | Nikolay Anisimov, Brian Galvin, Herbert Ristock: XML-based multimodal interaction framework for contact center applications. WWW 2007: 1349-1350 |
1999 | ||
2 | EE | Nikolay Anisimov, Konstantin Kishinski, Alec Miloslavski: Formal Model, Language and Tools for Design Agent's Scenarios in Call Center Systems. HICSS 1999 |
1998 | ||
1 | Nikolay Anisimov, Alec Miloslavsky, Gregory Pogosyants: Feature Interaction Problem in Computer-Telephony Integration Systems. FIW 1998: 73-77 |
1 | Brian Galvin | [3] |
2 | Konstantin Kishinski | [2] |
3 | Nikolay Korolev | [4] |
4 | Alec Miloslavski | [2] |
5 | Alec Miloslavsky | [1] |
6 | Gregory Pogosyants | [1] |
7 | Herbert Ristock | [3] [4] |