| 2008 |
|---|
| 4 | EE | Nikolay Korolev,
Herbert Ristock,
Nikolay Anisimov:
Modeling and simulation of a pacing engine for proactive campaigns in contact center environment.
SpringSim 2008: 249-255 |
| 2007 |
|---|
| 3 | EE | Nikolay Anisimov,
Brian Galvin,
Herbert Ristock:
XML-based multimodal interaction framework for contact center applications.
WWW 2007: 1349-1350 |
| 1999 |
|---|
| 2 | EE | Nikolay Anisimov,
Konstantin Kishinski,
Alec Miloslavski:
Formal Model, Language and Tools for Design Agent's Scenarios in Call Center Systems.
HICSS 1999 |
| 1998 |
|---|
| 1 | | Nikolay Anisimov,
Alec Miloslavsky,
Gregory Pogosyants:
Feature Interaction Problem in Computer-Telephony Integration Systems.
FIW 1998: 73-77 |
