| |
| 2008 | ||
|---|---|---|
| 4 | EE | Nikolay Korolev, Herbert Ristock, Nikolay Anisimov: Modeling and simulation of a pacing engine for proactive campaigns in contact center environment. SpringSim 2008: 249-255 |
| 2007 | ||
| 3 | EE | Nikolay Anisimov, Brian Galvin, Herbert Ristock: XML-based multimodal interaction framework for contact center applications. WWW 2007: 1349-1350 |
| 1999 | ||
| 2 | EE | Nikolay Anisimov, Konstantin Kishinski, Alec Miloslavski: Formal Model, Language and Tools for Design Agent's Scenarios in Call Center Systems. HICSS 1999 |
| 1998 | ||
| 1 | Nikolay Anisimov, Alec Miloslavsky, Gregory Pogosyants: Feature Interaction Problem in Computer-Telephony Integration Systems. FIW 1998: 73-77 | |
| 1 | Brian Galvin | [3] |
| 2 | Konstantin Kishinski | [2] |
| 3 | Nikolay Korolev | [4] |
| 4 | Alec Miloslavski | [2] |
| 5 | Alec Miloslavsky | [1] |
| 6 | Gregory Pogosyants | [1] |
| 7 | Herbert Ristock | [3] [4] |