| 2007 |
|---|
| 11 | EE | David Martin,
Jacki O'Neill,
David Randall,
Mark Rouncefield:
How Can I Help You? Call Centres, Classification Work and Coordination.
Computer Supported Cooperative Work 16(3): 231-264 (2007) |
| 2005 |
|---|
| 10 | EE | David Martin,
Mark Rouncefield,
Jacki O'Neill,
Mark Hartswood,
David Randall:
Timing in the art of integration: 'that's how the bastille got stormed'.
GROUP 2005: 313-322 |
| 2001 |
|---|
| 9 | EE | Richard H. R. Harper,
Rob Procter,
David Randall,
Mark Rouncefield:
'Safety in numbers': calculation and document re-use in knowledge work.
GROUP 2001: 242-251 |
| 1999 |
|---|
| 8 | EE | John A. Hughes,
Jon O'Brien,
David Randall,
Tom Rodden,
Mark Rouncefield,
Peter Tolmie:
Getting to know the 'customer in the machine'.
GROUP 1999: 30-39 |
| 1996 |
|---|
| 7 | EE | David Randall,
Mark Rouncefield:
Ethnography and Systems Development: Bounding the Intersection (Tutorial).
CSCW 1996: 5 |
| 1995 |
|---|
| 6 | | David Randall,
Mark Rouncefield,
John A. Hughes:
Chalk and Cheese: BPR and ethnomethodogically informed ethnography in CSCW.
ECSCW 1995: 325- |
| 1994 |
|---|
| 5 | EE | Michael Twidale,
David Randall,
Richard Bentley:
Situated Evaluation for Cooperative Systems.
CSCW 1994: 441-452 |
| 1993 |
|---|
| 4 | | John A. Hughes,
Ian Sommerville,
Richard Bentley,
David Randall:
Designing with Ethnography: Making Work Visible.
Interacting with Computers 5(2): 239-253 (1993) |
| 1992 |
|---|
| 3 | EE | John A. Hughes,
David Randall,
Dan Shapiro:
Faltering from Ethnography to Design.
CSCW 1992: 115-122 |
| 2 | EE | Richard Bentley,
John A. Hughes,
David Randall,
Tom Rodden,
Peter Sawyer,
Dan Shapiro,
Ian Sommerville:
Ethnographically-Informed Systems Design for Air Traffic Control.
CSCW 1992: 123-129 |
| 1991 |
|---|
| 1 | EE | John A. Hughes,
David Randall,
Dan Shapiro:
CSCW: Discipline or Paradigm? A Sociological Perspective.
ECSCW 1991 |
