| 2008 |
|---|
| 9 | EE | Jacki O'Neill,
David Martin,
Tommaso Colombino,
Frédéric Roulland,
Jutta Willamowski:
Colour management is a socio-technical problem.
CSCW 2008: 599-608 |
| 2007 |
|---|
| 8 | EE | Frédéric Roulland,
Aaron N. Kaplan,
Stefania Castellani,
Claude Roux,
Antonietta Grasso,
Karin Pettersson,
Jacki O'Neill:
Query Reformulation and Refinement Using NLP-Based Sentence Clustering.
ECIR 2007: 210-221 |
| 7 | EE | David Martin,
Jacki O'Neill,
David Randall,
Mark Rouncefield:
How Can I Help You? Call Centres, Classification Work and Coordination.
Computer Supported Cooperative Work 16(3): 231-264 (2007) |
| 2006 |
|---|
| 6 | EE | Andy Crabtree,
Jacki O'Neill,
Peter Tolmie,
Stefania Castellani,
Tommaso Colombino,
Antonietta Grasso:
The practical indispensability of articulation work to immediate and remote help-giving.
CSCW 2006: 219-228 |
| 2005 |
|---|
| 5 | EE | Stefania Castellani,
Antonietta Grasso,
Jacki O'Neill,
Peter Tolmie:
Total Cost of Ownership: Issues around Reducing Cost of Support in a Manufacturing Organization Case.
CEC Workshops 2005: 122-130 |
| 4 | EE | Jacki O'Neill,
Stefania Castellani,
Antonietta Grasso,
Frédéric Roulland,
Peter Tolmie:
Representations Can Be Good Enough.
ECSCW 2005: 267-286 |
| 3 | EE | David Martin,
Mark Rouncefield,
Jacki O'Neill,
Mark Hartswood,
David Randall:
Timing in the art of integration: 'that's how the bastille got stormed'.
GROUP 2005: 313-322 |
| 2 | EE | Jacki O'Neill,
Antonietta Grasso,
Stefania Castellani,
Peter Tolmie:
Using Real-Life Troubleshooting Interactions to Inform Self-assistance Design.
INTERACT 2005: 377-390 |
| 2003 |
|---|
| 1 | EE | Jacki O'Neill,
David Martin:
Text chat in action.
GROUP 2003: 40-49 |
