| |
| 2008 | ||
|---|---|---|
| 2 | EE | Marko Jäntti, Niko Pylkkänen: Improving Customer Support Processes: A Case Study. PROFES 2008: 317-329 |
| 2007 | ||
| 1 | EE | Marko Jäntti, Aki Miettinen, Niko Pylkkänen, Tommi Kainulainen: Improving the Problem Management Process from Knowledge Management Perspective. PROFES 2007: 389-401 |
| 1 | Marko Jäntti | [1] [2] |
| 2 | Tommi Kainulainen | [1] |
| 3 | Aki Miettinen | [1] |