| |
| 2008 | ||
|---|---|---|
| 4 | EE | Marko Jäntti, Niko Pylkkänen: Improving Customer Support Processes: A Case Study. PROFES 2008: 317-329 |
| 2007 | ||
| 3 | EE | Marko Jäntti, Aki Miettinen, Niko Pylkkänen, Tommi Kainulainen: Improving the Problem Management Process from Knowledge Management Perspective. PROFES 2007: 389-401 |
| 2006 | ||
| 2 | EE | Marko Jäntti, Kari Kinnunen: Improving the Software Problem Management Process: A Case Study. EuroSPI 2006: 40-49 |
| 1 | EE | Marko Jäntti, Tanja Toroi, Anne Eerola: Difficulties in Establishing a Defect Management Process: A Case Study. PROFES 2006: 142-150 |
| 1 | Anne Eerola | [1] |
| 2 | Tommi Kainulainen | [3] |
| 3 | Kari Kinnunen | [2] |
| 4 | Aki Miettinen | [3] |
| 5 | Niko Pylkkänen | [3] [4] |
| 6 | Tanja Toroi | [1] |