| |
| 2003 | ||
|---|---|---|
| 1 | EE | Stacy Purcell, Sally Hambridge, David Armstrong, Tod Oace, Matt Baker, Jeff Sedayao: Peer Certification: Techniques and Tools for Reducing System Admin Support Burdens While Improving Customer Service. LISA 2003: 105-114 |
| 1 | David Armstrong | [1] |
| 2 | Matt Baker | [1] |
| 3 | Sally Hambridge | [1] |
| 4 | Tod Oace | [1] |
| 5 | Jeff Sedayao | [1] |