| |
| 2005 | ||
|---|---|---|
| 2 | EE | Bettina Larsen, Michael E. Milakovich: Citizen Relationship Management and E-Government. EGOV 2005: 57-68 |
| 2004 | ||
| 1 | EE | Michael E. Milakovich: Rewarding Quality and Innovation: Awards, Charters, and International Standards as Catalysts for Change. KMGov 2004: 80-90 |
| 1 | Bettina Larsen | [2] |