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| 2005 | ||
|---|---|---|
| 2 | EE | Rachel McCalla, Jean-Noël Ezingeard: Examining the Linkage between Technology Use, Emotional Expression and Service Quality Perceptions: The Data Collection Protocol (Research-in-Progress). ECIS 2005 |
| 2004 | ||
| 1 | EE | Rachel McCalla, Jean-Noël Ezingeard, Kevin Money: The evaluation of CRM systems: a behaviors-based conceptual framework. ECIS 2004 |
| 1 | Jean-Noël Ezingeard | [1] [2] |
| 2 | Kevin Money | [1] |