| |
| 2008 | ||
|---|---|---|
| 1 | EE | Eunjoo Kwak, Byeong-Yun Chang, Daniel Wonkyu Hong, Byungdeok Chung: A Study on the Service Quality Management Process and Its Realization Strategy for Capturing Customer Value. APNOMS 2008: 297-306 |
| 1 | Byeong-Yun Chang | [1] |
| 2 | Byungdeok Chung | [1] |
| 3 | Daniel Wonkyu Hong | [1] |