| |
| 2008 | ||
|---|---|---|
| 3 | EE | Eunjoo Kwak, Byeong-Yun Chang, Daniel Wonkyu Hong, Byungdeok Chung: A Study on the Service Quality Management Process and Its Realization Strategy for Capturing Customer Value. APNOMS 2008: 297-306 |
| 2 | EE | Byeong-Yun Chang, Daniel Wonkyu Hong, Kyu-Hwal Kim, Byung-Deok Chung: Field Operations Management and Unmanned Operations Management toward NOM 2.0. APNOMS 2008: 556-559 |
| 2007 | ||
| 1 | EE | Byeong-Yun Chang, Hyeongsoo Kim, Seongjun Ko, Daniel Wonkyu Hong: A Study on Service Problem Management and Resource Trouble Management on a Telecommunication Network. APNOMS 2007: 563-566 |
| 1 | Byung-Deok Chung | [2] |
| 2 | Byungdeok Chung | [3] |
| 3 | Daniel Wonkyu Hong | [1] [2] [3] |
| 4 | Hyeongsoo Kim | [1] |
| 5 | Kyu-Hwal Kim | [2] |
| 6 | Seongjun Ko | [1] |
| 7 | Eunjoo Kwak | [3] |