| |
| 2005 | ||
|---|---|---|
| 2 | EE | Kathy Kirchner: Going from 0 to 60 in 20 years: transitioning a help desk into a multi-function support center. SIGUCCS 2005: 132-137 |
| 1998 | ||
| 1 | EE | Kathy Kirchner, Sana Zeidan, Jerry Jones: How We Survived the Tantrums and Stopped the Kicking and Screaming. SIGUCCS 1998: 149-156 |
| 1 | Jerry Jones | [1] |
| 2 | Sana Zeidan | [1] |