| |
| 2005 | ||
|---|---|---|
| 3 | EE | Susan L. Keenan, Terri Simmons: CSDQ: A User-Centered Approach to Improving the Quality of Customer Support Data. IQ 2005 |
| 2003 | ||
| 2 | EE | Thomas M. Graefe, Susan L. Keenan, Karen C. Bowen: Meeting the challenge of measuring return on investment for user centered development. CHI Extended Abstracts 2003: 860-861 |
| 1999 | ||
| 1 | Susan L. Keenan, H. Rex Hartson, Dennis G. Kafura, Robert S. Schulman: The Usability Problem Taxonomy: A Framework for Classification and Analysis. Empirical Software Engineering 4(1): 71-104 (1999) | |
| 1 | Karen C. Bowen | [2] |
| 2 | Thomas M. Graefe | [2] |
| 3 | H. Rex Hartson | [1] |
| 4 | Dennis G. Kafura | [1] |
| 5 | Robert S. Schulman | [1] |
| 6 | Terri Simmons | [3] |