Susan L. Keenan

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3EESusan L. Keenan, Terri Simmons: CSDQ: A User-Centered Approach to Improving the Quality of Customer Support Data. IQ 2005
2EEThomas M. Graefe, Susan L. Keenan, Karen C. Bowen: Meeting the challenge of measuring return on investment for user centered development. CHI Extended Abstracts 2003: 860-861
1 Susan L. Keenan, H. Rex Hartson, Dennis G. Kafura, Robert S. Schulman: The Usability Problem Taxonomy: A Framework for Classification and Analysis. Empirical Software Engineering 4(1): 71-104 (1999)

Coauthor Index

1Karen C. Bowen [2]
2Thomas M. Graefe [2]
3H. Rex Hartson [1]
4Dennis G. Kafura [1]
5Robert S. Schulman [1]
6Terri Simmons [3]

Colors in the list of coauthors

Copyright © Sun May 17 03:24:02 2009 by Michael Ley (ley@uni-trier.de)