| |
| 2007 | ||
|---|---|---|
| 3 | EE | Oualid Jouini, Yves Dallery: Stationary delays for a two-class priority queue with impatient customers. VALUETOOLS 2007: 52 |
| 2006 | ||
| 2 | EE | Oualid Jouini, Yves Dallery: Predicting queueing delays for multiclass call centers. VALUETOOLS 2006: 66 |
| 2004 | ||
| 1 | EE | Oualid Jouini, Yves Dallery, Rabie Nait-Abdallah: Stochastic Models of Customer Portfolio Management in Call Centers. OR 2004: 59-66 |
| 1 | Yves Dallery | [1] [2] [3] |
| 2 | Rabie Nait-Abdallah | [1] |