| |
| 2007 | ||
|---|---|---|
| 1 | EE | Niraj Joshi, Wayne B. Riley, Juergen Schneider, Yih-Shin Tan: Integration of domain-specific IT processes and tools in IBM Service Management. IBM Systems Journal 46(3): 497-512 (2007) |
| 1 | Wayne B. Riley | [1] |
| 2 | Juergen Schneider | [1] |
| 3 | Yih-Shin Tan | [1] |