| |
| 2003 | ||
|---|---|---|
| 3 | EE | Charles R. McClure, R. David Lankes, Melissa Gross, Beverly Choltco-Devlin: Statistics, measures and quality standards for assessing digital reference library services: guidelines and procedures. Inf. Res. 8(3): (2003) |
| 2 | EE | R. David Lankes, Melissa Gross, Charles R. McClure: Cost, Statistics, Measures, and Standards for Digital Reference Services: A Preliminary View. Library Trends 51(3): (2003) |
| 2001 | ||
| 1 | EE | Melissa Gross: Imposed information seeking in public libraries and school library media centers: a common behaviour? Inf. Res. 6(2): (2001) |
| 1 | Beverly Choltco-Devlin | [3] |
| 2 | R. David Lankes | [2] [3] |
| 3 | Charles R. McClure | [2] [3] |