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| 2003 | ||
|---|---|---|
| 1 | EE | Charles R. McClure, R. David Lankes, Melissa Gross, Beverly Choltco-Devlin: Statistics, measures and quality standards for assessing digital reference library services: guidelines and procedures. Inf. Res. 8(3): (2003) |
| 1 | Melissa Gross | [1] |
| 2 | R. David Lankes | [1] |
| 3 | Charles R. McClure | [1] |