| |
| 2008 | ||
|---|---|---|
| 3 | EE | Mary Ryan, Kristi Evans: It seemed like a good idea at the time: what we have learned from implementing a student employee rewards system. SIGUCCS 2008: 95-100 |
| 2007 | ||
| 2 | EE | Kristi Evans, Geoffrey Sperl: The proper care and feeding of your help desk. SIGUCCS 2007: 82-86 |
| 2005 | ||
| 1 | EE | Kristi Evans, W. Teresa Jones: Building an IT help desk: from zero to hero. SIGUCCS 2005: 68-74 |
| 1 | W. Teresa Jones | [1] |
| 2 | Mary Ryan | [3] |
| 3 | Geoffrey Sperl | [2] |