| 2006 |
|---|
| 4 | EE | Doug Warner,
Stephen D. Durbin,
J. Neal Richter,
Zuzana Gedeon:
Adaptive web sites: user studies and simulation.
WWW 2006: 975-976 |
| 2002 |
|---|
| 3 | | Stephen D. Durbin,
Doug Warner,
J. Neal Richter,
Zuzana Gedeon:
RightNow eService Center: Internet Customer Service Using a Self-Learning Knowledge Base.
AAAI/IAAI 2002: 815-821 |
| 2 | | Stephen D. Durbin,
Doug Warner,
J. Neal Richter,
Zuzana Gedeon:
Information Self-Service with a Knowledge Base That Learns.
AI Magazine 23(4): 41-50 (2002) |
| 2001 |
|---|
| 1 | EE | Doug Warner,
J. Neal Richter,
Stephen D. Durbin,
Bikramjit Banerjee:
Mining user session data to facilitate user interaction with a customer service knowledge base in RightNow Web.
KDD 2001: 467-472 |
