| |
| 2003 | ||
|---|---|---|
| 3 | Shailey Minocha, Lisa Dawson, Ann Blandford, Dave Roberts: The Customer's Perspective Sociological Accounts of E-Commerce Encounters. ICWI 2003: 69-76 | |
| 2 | Shailey Minocha, Lisa Dawson: Exploring the Total Customer Experience (TCE): Usability Evaluations of (B2C) E-Commerce Environments. INTERACT 2003 | |
| 1 | Shailey Minocha, Nicola Millard, Lisa Dawson: Integrating Customer Relationship Management Strategies in (B2C) E-Commerce Environments. INTERACT 2003 | |
| 1 | Ann Blandford | [3] |
| 2 | Nicola Millard | [1] |
| 3 | Shailey Minocha | [1] [2] [3] |
| 4 | Dave Roberts | [3] |