| |
| 2006 | ||
|---|---|---|
| 3 | EE | Alison Cruess: Architecting change from the inside out. SIGUCCS 2006: 70-73 |
| 2005 | ||
| 2 | EE | Alison Cruess: Customer-facing communication. SIGUCCS 2005: 40-43 |
| 2002 | ||
| 1 | EE | Alison Cruess: Transforming a help desk from average to excellent. SIGUCCS 2002: 229-231 |