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2001 | ||
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2 | EE | Colleen Cook, Bruce Thompson: Psychometric Properties of Scores from the Web-based LibQUAL+ Study of Perceptions of Library Service Quality. Library Trends 49(4): (2001) |
1 | EE | Colleen Cook, Fred M. Heath: Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study. Library Trends 49(4): (2001) |
1 | Fred M. Heath | [1] |
2 | Bruce Thompson | [2] |