2007 | ||
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2 | EE | Cyril Canon: Personnel scheduling in the Call Center industry. 4OR 5(1): 89-92 (2007) |
2005 | ||
1 | EE | Cyril Canon, Jean-Charles Billaut, Jean-Louis Bouquard: Dimensioning an Inbound Call Center Using Constraint Programming. CP 2005: 841 |
1 | Jean-Charles Billaut | [1] |
2 | Jean-Louis Bouquard | [1] |