Evaluating User Interfaces to Information Retrieval Systems: A Case Study on User Support.

Giorgio Brajnik, Stefano Mizzaro, Carlo Tasso: Evaluating User Interfaces to Information Retrieval Systems: A Case Study on User Support. SIGIR 1996: 128-136

@inproceedings{DBLP:conf/sigir/BrajnikMT96,
  author    = {Giorgio Brajnik and
               Stefano Mizzaro and
               Carlo Tasso},
  editor    = {Hans-Peter Frei and
               Donna Harman and
               Peter Sch{\"a}uble and
               Ross Wilkinson},
  title     = {Evaluating User Interfaces to Information Retrieval Systems:
               A Case Study on User Support},
  booktitle = {Proceedings of the 19th Annual International ACM SIGIR Conference
               on Research and Development in Information Retrieval, SIGIR'96,
               August 18-22, 1996, Zurich, Switzerland (Special Issue of the
               SIGIR Forum)},
  publisher = {ACM},
  year      = {1996},
  isbn      = {0-89791-792-8},
  pages     = {128-136},
  ee        = {db/conf/sigir/BrajnikMT96.html},
  crossref  = {DBLP:conf/sigir/96},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

BibTeX

Abstract

Designing good user interfaces to information retrieval systems is a complex activity. The design space is large and evaluation methodologies that go beyond the classical precision and recall figures are not well established. In this paper we present an evaluation of an intelligent interface that covers also the user-system interaction and measures user's satisfaction. More specifically, we describe an experiment that evaluates: (i) the added value of the semi-automatic query reformulation implemented in a prototype system; (ii) the importance of technical, terminological, and strategic supports and (iii) the best way to provide them. The interpretation of results leads to guidelines for the design of user interfaces to information retrieval systems and to some observations on the evaluation issue.

Copyright © 1996 by the ACM, Inc., used by permission. Permission to make digital or hard copies is granted provided that copies are not made or distributed for profit or direct commercial advantage, and that copies show this notice on the first page or initial screen of a display along with the full citation.

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BibTeX

Printed Edition

Hans-Peter Frei, Donna Harman, Peter Schäuble, Ross Wilkinson (Eds.): Proceedings of the 19th Annual International ACM SIGIR Conference on Research and Development in Information Retrieval, SIGIR'96, August 18-22, 1996, Zurich, Switzerland (Special Issue of the SIGIR Forum). ACM 1996, ISBN 0-89791-792-8
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