Vincent W. S. Yeung
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2003
1
EE
Vincent W. S. Yeung,
Robert W. Armstrong
: A key to TQM benefits: manager involvement in customer processes.
IJSTM 4
(1): 14-29 (2003)
Coauthor
Index
1
Robert W. Armstrong
[
1
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Copyright ©
Sun May 17 03:24:02 2009 by
Michael Ley
(
ley@uni-trier.de
)