| |
| 2004 | ||
|---|---|---|
| 1 | EE | Yonggui Wang, Hing-Po Lo, Yongheng Yang: An Integrated Framework for Service Quality, Customer Value, Satisfaction: Evidence from China's Telecommunication Industry. Information Systems Frontiers 6(4): 325-340 (2004) |
| 1 | Hing-Po Lo | [1] |
| 2 | Yonggui Wang | [1] |