| |
| 2008 | ||
|---|---|---|
| 3 | EE | Thomas R. Robbins, Terry P. Harrison: A simulation based scheduling model for call centers with uncertain arrival rates. Winter Simulation Conference 2008: 2884-2890 |
| 2007 | ||
| 2 | EE | Thomas R. Robbins, Terry P. Harrison, Deborah J. Medeiros: Partial cross training in call centers with uncertain arrivals and global service level agreements. Winter Simulation Conference 2007: 2252-2258 |
| 2006 | ||
| 1 | EE | Thomas R. Robbins, Deborah J. Medeiros, Paul Dum: Evaluating arrival rate uncertainty in call centers. Winter Simulation Conference 2006: 2180-2187 |
| 1 | Paul Dum | [1] |
| 2 | Terry P. Harrison | [2] [3] |
| 3 | Deborah J. Medeiros | [1] [2] |