| 2008 |
|---|
| 3 | EE | Thomas R. Robbins,
Terry P. Harrison:
A simulation based scheduling model for call centers with uncertain arrival rates.
Winter Simulation Conference 2008: 2884-2890 |
| 2007 |
|---|
| 2 | EE | Thomas R. Robbins,
Terry P. Harrison,
Deborah J. Medeiros:
Partial cross training in call centers with uncertain arrivals and global service level agreements.
Winter Simulation Conference 2007: 2252-2258 |
| 2006 |
|---|
| 1 | EE | Thomas R. Robbins,
Deborah J. Medeiros,
Paul Dum:
Evaluating arrival rate uncertainty in call centers.
Winter Simulation Conference 2006: 2180-2187 |
