2003 | ||
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1 | EE | Ahmad D. Ridley, Michael C. Fu, William A. Massey: Customer relations management: call center operations: fluid approximations for a priority call center with time-varying arrivals. Winter Simulation Conference 2003: 1817-1823 |
1 | Michael C. Fu (Michael Chung-Shu Fu) | [1] |
2 | William A. Massey | [1] |