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2003 | ||
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2 | Helen J. Richardson: CRM in Call Centres: The Logic of Practice. Information Systems Perspectives and Challenges in the Context of Globalization 2003: 69-83 | |
2000 | ||
1 | Helen J. Richardson, Sheila French: Education On-Line: What's In It for Women? Woman, Work and Computerization 2000: 300- |
1 | Sheila French | [1] |