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| 2006 | ||
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| 2 | EE | Marie L. Radford: Encountering virtual users: A qualitative investigation of interpersonal communication in chat reference. JASIST 57(8): 1046-1059 (2006) |
| 1998 | ||
| 1 | EE | Marie L. Radford: Approach or Avoidance? The Role of Nonverbal Communication in the Academic Library User's Decision to Initiate a Reference Encounter. Library Trends 46(4): (1998) |